Returns & Exchanges

RETURN OR EXCHANGE PERIOD

The period to request an exchange or return is 30 calendar days from receipt of the product.

Outside the European Union: The period is 15 days calendar days.
Holiday Period: For orders placed from November 15th the return period is extended until January 10th.

1. HOW TO MAKE A RETURN (REFUND)

If you wish to return a product, contact us at team@syperlas.com with the subject “RETURN” and your order number. We will reply with instructions and the corresponding shipping label so you can drop the package off at the nearest collection point.

RETURN COSTS: To facilitate the return we will send you a prepaid label. The cost will depend on the refund option you choose and the value of the jewelry:

OPTION A: Refund as Store Credit (Gift Card) – FREE Valid for Spain and the European Union. If you choose a refund in the form of credit for future purchases, the cost of the return label is FREE.
OPTION B: Refund to Payment Method If you prefer a refund to your original payment method:
- Jewelry with an individual value over 300€ (Spain and EU): Return FREE. If the returned product has an individual value over 300€, we will cover the label cost.
- Other returns (Spain): €5 will be deducted from the final refund to cover the shipping label cost.
- Other returns (European Union): €10 will be deducted from the final refund to cover the shipping label cost.

If you prefer, you may also ship the package yourself to the address shown below (assuming the cost and responsibility of shipping).

Refund Conditions: Once we receive the package and confirm it is in perfect condition and in its original packaging, we will refund your money.

Partial Return: In the case of a partial return, if you benefited from free shipping by exceeding the specified amount but by returning part of the order that amount is no longer exceeded, we will deduct the standard shipping cost specified in the shipping section from your refund.

2. RETURN FROM OUTSIDE THE EUROPEAN UNION

For returns from outside the EU, you must send the package to us within 15 DAYS from receipt, as returns received more than 30 days after the order date will be subject to additional customs fees.

Customs: The courier service will ask you to complete a customs declaration. To ensure the package arrives efficiently, provide the same description and value as the original order and clearly state that it is a RETURN.
Costs: We are not responsible for retained items. We will also deduct from your refund any customs fees we have had to pay to receive your return.

RETURN ADDRESS (Workshop): Belmar Global S.L Sagunto, 4 28290, Las Rozas de Madrid. Madrid Spain

3. SIZE OR MODEL EXCHANGES

To make an exchange, contact us at team@syperlas.com with the subject "EXCHANGE" and the order number.

A) FROM SPAIN (Peninsula and Balearic Islands): We use a Premium Swap.

system How it works: The courier delivers the new order to you and collects the old one at the same time.
Cost: First exchange FREE; subsequent exchanges €10 for shipping and return.
Once the charge adjustment has been made (refunding or charging the difference between products), we will send you the instructions.

B) FROM OUTSIDE SPAIN (EU and International): This swap policy only applies to Spain. For international buyers, the process consists of two steps: return the current product (following the instructions in section 1 or 2) and place a new order.

4. GENERAL CONDITIONS AND ITEM CONDITION

All returned products must be in perfect condition, unused, have all tags attached and their original packaging intact.

It is the customer's responsibility to provide appropriate packaging to ensure items arrive at SY Perlas in perfect condition.
The final decision to accept an exchange or return rests with SY Perlas. If items are received in poor condition, we will not be able to process the requested return.

5. ITEM WARRANTY

All our items are governed by the warranty provided by the applicable law of each country. The warranty covers manufacturing defects. The warranty excludes coverage for normal wear and tear, deterioration due to improper use and/or physical or accidental abuse. To keep your jewelry in perfect condition, visit our online guide for pearl care.

To benefit from the warranty, contact us by phone at 634 457 121 or by sending an email to team@syperlas.com.