Privacy policy

1. INTRODUCTION

The right to privacy and, specifically, the right to the protection of personal data is one of the basic principles of SY Perlas, owned by BELMAR GLOBAL S.L. with NIF B88595541 and registered office at Calle Sagunto, 4 - 28290 Las Rozas de Madrid (Spain).

The purpose of this General Privacy Policy (hereinafter, the “Policy”) is to explain how SY Perlas will process any personal data that may be collected through the various forms on the SY Perlas websites. Your personal data will be processed in a strictly confidential manner, and only for the purposes to which you have consented, as explained below.

2. SCOPE OF APPLICATION

This Policy applies only to this website, and not to third-party websites. From this website, SY Perlas may provide links to other sites it considers of interest to its visitors. However, SY Perlas cannot guarantee the privacy levels of such external websites, nor can it be held responsible for their content.

3. COMMITMENT TO PRIVACY

SY Perlas is fully committed to regulatory compliance, in particular, the European Union General Data Protection Regulation (GDPR) and the regulations in force in Spain. Our privacy principles are:

• Transparency: We will always duly inform you why we collect your data.

• Necessity: We will only process the data strictly necessary to provide the service.

• Control: We will provide you with means to control your data.

• No disclosure: We will not disclose your data to third parties, except to providers necessary to deliver the service (e.g., shipping) or due to a legal obligation.

• Security: We guarantee the confidentiality and security of the data collected.

4. PURPOSES OF PROCESSING

SY Perlas collects your personal data to manage your requests and offer you products. Specifically, we process your data to:

• Manage your registration and enable the purchase of products on the website.

• Logistics Management: Share your data (name, address, phone) with the shipping and logistics companies responsible for delivering your order.

• Send transactional communications about the status of your order (confirmations, tracking, etc.).

• Handle your customer service inquiries or requests.

• Manage invoicing, accounting, and tax obligations.

• Process product warranties.

• Send commercial information and newsletters (only if you have expressly authorized it).

• Improve the website’s usability through statistical studies.

• In the case of candidates: Collect and analyze your CV for recruitment processes.

5. LEGAL BASIS AND TYPES OF DATA

SY Perlas will only collect the personal data that you voluntarily choose to disclose or that are necessary for the performance of the sales contract. The data we may request are:

• Identification data: First name, last name, NIF/DNI (for invoices and customs), age.

• Contact data: Shipping/billing address, email, phone.

• Personalization data: Measurements needed for the manufacture or adjustment of products (ring sizes, necklace length, etc.).

• Financial data: Payment information (card numbers) is handled directly by secure payment gateways (Shopify Payments, PayPal, etc.). SY Perlas does not store your full card number.

6. SENDING COMMERCIAL COMMUNICATIONS

SY Perlas will only send you commercial information (news, offers, pearl care guides) if you have given your explicit consent (newsletter subscription or checkbox at checkout). You may revoke your consent and unsubscribe at any time:

• By clicking the "Darse de baja" or "Unsubscribe" link in the footer of any of our emails.

• By writing to team@syperlas.com.

7. AUTOMATED DECISIONS AND PROFILING

To offer you a better experience, SY Perlas may use automated processes (such as showing you recommended products based on your browsing or purchase history). We also use Cookies to improve website performance. You can review our full Cookie Policy on our website.

8. DATA RETENTION

SY Perlas will process your data for as long as necessary to provide the service or for the duration of the contractual relationship. Once that relationship ends, we will keep the data blocked for the legally required periods (for example, for tax obligations or product warranties) before proceeding with their definitive deletion.

9. YOUR RIGHTS

Current legislation grants you the following rights over your data:

• Access: Know what data we hold about you.

• Rectification: Correct inaccurate data (e.g., change of address).

• Erasure: Request that we delete your data (when they are no longer necessary).

• Object: Object to our processing your data for specific purposes.

• Restriction: Request that we pause the use of your data in certain cases.

• Portability: Request a copy of your data to transfer it to another entity.

To exercise any of these rights, you only need to write to us, attaching a copy of your identity document to verify your identity, at:

• Email: team@syperlas.com

• Postal: BELMAR GLOBAL S.L., Calle Sagunto 4, 28290 Las Rozas de Madrid (Spain).

If you believe that we have not properly addressed your rights, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).

10. CONFIDENTIALITY AND SECURITY

SY Perlas declares and guarantees that it has established all technical means at its disposal (HTTPS protocols, encrypted payment gateways, etc.) to prevent the loss, misuse, alteration, unauthorized access, and theft of the data provided.

11. SOCIAL MEDIA

If you follow us on social media (Instagram, Facebook, etc.), the processing of your data will be governed by the privacy policies of those platforms. SY Perlas is not responsible for the data you share publicly on those profiles.

12. INTERNATIONAL TRANSFERS

To provide the service (store hosting, email marketing), some of our technology providers (such as Shopify) may process data on servers outside the European Economic Area. In such cases, SY Perlas ensures that these providers comply with appropriate security safeguards (Standard Contractual Clauses approved by the European Commission or equivalent adequacy frameworks).

13. CONTACT

If you have any questions about your privacy, we are at your disposal:

• Email: team@syperlas.com

• Phone: 634 457 121

• Address: BELMAR GLOBAL S.L., C/ Sagunto, 4, 28290 Las Rozas de Madrid (Spain).